Sent Items not Showing in Outlook 2007, 2010, 2013 & 2016

In Microsoft Outlook application, sometimes users find that their sent items are not showing in Outlook 2016, 2013, 2010 and 2007. It can be annoying if users are required to forward or access the same email again. This happens because the different software decides to locate the sent messages in various IMAP folders. In this condition, users are required to change their Outlook settings. If you are the one, who is searching the solution to resolve Microsoft Outlook sent items not showing a problem then, you have certainly landed on the right page.

Here, we will introduce users to the tricks to overcome from Outlook sent items folder not showing the problem. However, before going for the solutions, let us understand this issue deeply with the help of a user query taken from a forum website:

“Yesterday, I have been sent some emails to my colleague from my Outlook account. After that, when I was required to recheck them they were absent from Sent Items folder. Then, I checked the Deleted Items and all other folder but did not found those messages. I got an example notification that says “You replied to this message on 26/02/2018”. When I clicked on the tooltip it displayed “Microsoft Outlook sent items not showing” but, only the original message was displaying. Now, I do not have any idea that how to find those emails and where they are gone. Please, someone, advise me any technique to resolve sent items not showing in Microsoft Outlook 2010. Thank you!”

Cause
The Save copies of messages in the Sent Items folder alternative is disabled from Outlook.

Note: To avoid these type error messages or issue for always, its better to import Outlook data file into Office 365 by Office365Import application.

Techniques to Resolve Outlook Sent Items Not Showing Issue

In this section, we will discuss some tricks via which users will be able to display the sent messages from their Outlook account.

#Approach 1: Enabling the Save copies of messages in the Sent Items folder

For enabling ‘Save copies of messages in the Sent Items folder’ option follow the below-mentioned steps as per the version of MS Outlook you are using.

For Outlook 2016, 2013 and 2010 

• Launch MS Outlook and click on File menu then, select Options to resolve Outlook sent items not showing error.
• From the Outlook Options wizard, click on Mail.
• Now, from Save Messages section, check the Save copies of messages in the Sent Items folder.
• Finally, click on Ok button

For Outlook 2007

• First, open MS Outlook program.
• Click on Tools tab and select Options.
• Now, under the Preferences menu, select the E-mail Options
• From the Email Options window, enable the Save Copies of messages in Sent Items folder
• Then, click on Ok to get Outlook sent items folder not showing.

#Approach 2: Outlook Group Policy Settings
The Save copies of messages in Sent Items folder alternative can be administered via the Outlook Group Policy settings. Users can get the policy setting beneath, depending on your Outlook version

In Outlook 2007
Policy Path: User Configuration >> Administrative Templates >> Classic Administrative Templates (ADM) >> Microsoft Office Outlook 2007 >> Tools >> Options >> Preferences >>E-mail Options

• After getting the location of Group policy, click on E-mail options
• From Settings, Enable the Message Handling option and get Outlook sent items not showing the problem to end

In Outlook 2010
Policy Path: User Configuration >> Administrative Templates >> Classic Administrative Templates (ADM) >> Microsoft Outlook 2010 >> Outlook Options >> Preferences >> E-mail Options

Here, select the E-mail options and Enable the Message Handling option

In Outlook 2013
Policy Path: User Configuration >> Administrative Templates >> Microsoft Outlook 2013 >> Outlook Options >> Preferences >> E-mail Options

After navigating to this location, select the E-mail options and make sure that Message Handling option is enabled or not

In Outlook 2016
Policy Path: User Configuration >> Administrative Templates >> Microsoft Outlook 2016 >> Outlook Options >> Preferences >> E-mail Options

• From Message Handling window, go to the left-pane and click on the radio button of that is situated near to Enabled option
• After this, check the Save copies of messages in Save Items folder option
• Next, click on Apply >> Ok

The Registry keys connected with the Save copies of messages in Sent Items folder alternative are following:

HKEY_CURRENT_USER >> Software >> Microsoft >> Office >> x.0 >> Outlook >> Preferences
HKEY_CURRENT_USER >> Software >> Policies >> Microsoft >> Office >> x.0 >> Outlook >> Preferences

Here, x.0 is the version of your Outlook:

• Outlook 2007 = 12.0
• Outlook 2010 = 14.0
• Outlook 2013 = 15.0
• Outlook 2016 = 16.0

DWORD Value Name: SaveSent
Value Data:
0: Disabled; The sent emails will not save in the Sent Items folder
1: Enabled; The sent emails will save in the Sent Items folder
After this, the sent data items will start appearing in Sent Items folder of your Outlook account.

Conclusion

Many Outlook users usually complain that the sent items not showing in Microsoft Outlook. Hence, considering the needs of users to resolve Outlook sent items not showing issue, we have mentioned some efficient tricks. Users can opt any method according to the version of MS Outlook they are working with if Microsoft Outlook sent items folder not showing at their side.

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